Projects & Achievements
Key projects and technical achievements during my time at MTS
MTS Speech Analytics - AI-Powered Communication Analytics
Financial Services & E-commerce Logistics
Technologies Used
Key Features
- End-to-End NLP Pipeline
- Domain Adaptation for Financial & Logistics
- Hybrid Intelligence (Rule-based + ML)
- Human-AI Alignment Studies
- Actionable Business Insights
- +5 more features
Key Achievements
- 100% dialogue coverage vs traditional <5% manual sampling
- Automated outcome prediction for business KPIs
- Agent coaching and performance optimization
- +5 more achievements
My Role & Responsibilities
Led project of comprehensive AI-powered communication analytics platform for financial services and e-commerce logistics, achieving 100% dialogue coverage and significant operational efficiency gains
- AI analytics solution architecture and development
- Multi-domain voice analytics implementation
- Financial and logistics communication analysis
- Quality control automation and optimization
Project Impact
Users: Financial services, e-commerce logistics, contact centers
Scale: 3,995 financial dialogues + 600 logistics calls analyzed
Coverage: End-to-end communication analytics across industries
Project Gallery
MTS Speech Analytics - Financial Services Analysis Dashboard
MTS Speech Analytics - Logistics Communication Analysis
MTS Speech Analytics - Real-time Analytics Interface
MTS Happiness Index (MTSHI) - Behavioral Analytics Platform
Telecommunications & Data Analytics
Technologies Used
Key Features
- Behavioral Metric Calculation
- Customer Satisfaction Scoring
- ARPU Correlation Analysis
- Churn Prediction
- Ecosystem Engagement Tracking
- +5 more features
Key Achievements
- Developed composite behavioral metric (1.0-5.0 scale)
- Validated on 1M-user sample with strong correlations
- +47% Spearman correlation with ARPU
- +5 more achievements
My Role & Responsibilities
Led development of comprehensive behavioral analytics platform that revolutionized customer satisfaction measurement at MTS, replacing traditional survey-based metrics with data-driven behavioral insights
- Behavioral metric design and implementation
- Statistical analysis and correlation studies
- Customer segmentation strategy development
- Revenue impact analysis and validation
Project Impact
Users: 1M+ MTS subscribers analyzed
Scale: Russia-wide behavioral analytics
Coverage: Complete customer base behavioral insights
Project Gallery
MTS Happiness Index - Behavioral Analytics Dashboard
MTS AI Solutions Portfolio - Semi-Government Sector
Semi-Government & Public Sector
Technologies Used
Key Features
- Multi-Industry ASR Model
- Domain-Specific Model Adaptation
- High Noise Robustness
- Advanced TTS with Customizable Voices
- Full Coverage Communication Analysis
- +5 more features
Key Achievements
- Developed comprehensive AI solutions portfolio for semi-government sector
- Speech recognition and synthesis platform with multi-industry support
- AI-powered communication analytics with 100% coverage analysis
- +5 more achievements
My Role & Responsibilities
Led development of comprehensive AI solutions portfolio for semi-government sector, including speech analytics, deepfake detection, media monitoring, and generative AI solutions
- AI solutions portfolio architecture and development
- Semi-government sector requirements analysis
- Multi-modal AI solution design and implementation
- Security and compliance framework development
Project Impact
Users: Semi-government organizations, public sector agencies
Scale: Government-level AI solutions deployment
Coverage: Comprehensive AI solutions for public sector
Moscow AI Healthcare Portfolio - Conversational AI & Analytics
Healthcare & Artificial Intelligence
Technologies Used
Key Features
- Empathic Conversational AI Agent
- Speech Analytics for Telemedicine
- Unstructured Clinical Content Processing
- Real-Time Clinical Assistant
- Patient Engagement Optimization
- +5 more features
Key Achievements
- Completed NDA finalization and legal groundwork
- Delivered comprehensive solution architecture design
- Completed stakeholder workshops and requirement gathering
- +5 more achievements
My Role & Responsibilities
Led comprehensive healthcare AI portfolio development for Moscow healthcare platform, designing conversational AI, speech analytics, and clinical assistance solutions
- Healthcare AI solution architecture design
- Multi-stakeholder requirement gathering and analysis
- Technical feasibility assessment and validation
- Project estimation and resource planning
Project Impact
Users: Healthcare providers, patients, clinical staff
Scale: Moscow healthcare platform integration
Coverage: Telemedicine and clinical workflow optimization
Project Gallery
Moscow AI Healthcare - Conversational AI Bot Interface
Moscow AI Healthcare - Generative AI Solutions
Moscow AI Healthcare - Solution Logic Architecture